1300 841 542
Aurora Signage
Rate Card · July 2025 · Direct Aurora Support

Ad-hoc service & maintenance rates.

For Aurora-supplied screens that have exceeded the warranty term — or require non-warranty works — our highly skilled technical team is available on an ad-hoc basis. Clear rates, clear inclusions, no surprises.

Lodge a service ticket Jump to the rates
Professional
Captivating
Innovative
$100 ex GST
Remote · Per Hour (30-min incs.)
$320 ex GST
On-site Call-Out (inc. 1st hour)
$1,440 ex GST
Preventative Maint. · 1-Day (8 hrs)
50 km
Local CBD · Travel Included
01 · Service types

Three ad-hoc service pathways — priced transparently.

All prices are ex GST. Rates apply to works on Aurora-supplied LED products and processors. Phone and remote assistance is scheduled for an agreed time between client and Aurora.

01 · Remote Assistance
Phone / Remote Troubleshooting
8:30 am – 5:30 pm ACST
Phone or remote-access assistance for troubleshooting and fault finding on Aurora products. Client provides remote access via AnyDesk or TeamViewer.
Call-out
N/A
Hourly
$100.00 p/h · charged in 30-min increments
Out of hours
1.5× multiplier · first 3 hrs 2× multiplier thereafter
02 · Ad-hoc LED Service
On-Site Service Work
8:30 am – 5:30 pm local time
Technician attendance for work on all Aurora-supplied LED products and processors. Call-out fee includes the first on-site hour; subsequent time is billed hourly in 60-min increments.
Call-out
$320.00 Includes 1st hour on site
Hourly
$150.00 p/h · charged in 60-min increments
Out of hours
Quoted on request
03 · Preventative Maintenance
1-Day Maintenance Allowance
8 hours on site · Aurora products
A planned day of preventative maintenance on Aurora-supplied LED products and processors — the most cost-effective way to keep displays performing and avoid unplanned call-outs.
Day rate
$1,440.00 Includes 8 hours on site
Hourly
N/A · bundled in day rate
Out of hours
POA
Public holidays Where attendance is required on a public holiday, the 2× multiplier is applied on all charges.
02 · Travel rates

Local travel included. Beyond 50 km — transparent per-km pricing.

Travel within 50 km of Adelaide, Brisbane, Canberra, Darwin, Hobart, Melbourne, Sydney and Perth is included in every service attendance.

Travel scenario
Per km
Out of hours
Within 50 km of local CBD Adelaide, Brisbane, Canberra, Darwin, Hobart, Melbourne, Sydney & Perth
Included
N/A
Outside 50 km of CBD · 8:30 am – 5:30 pm local Costed via vehicle allowances (ATO report 2024–2025) & time spent in transit
$2.00 ex GST per km
1.5× first 3 hrs 2× thereafter
Works requiring overnight stay Where the technician cannot return home same-day
POA
POA
On-site parking or access fees Costs for attendance at secure or metered sites
On-charged
On-charged
03 · How attendance works

From service ticket to completion report.

Every service attendance is managed through Aurora's ticketing system so nothing slips — from initial request through technician report and, if needed, follow-up attendance or parts.

Service attendance request process

1

Lodge a ticket. Submit a service request through the Aurora ticketing system with issue details, photos, and any troubleshooting already completed.

2

Support team confirms. The Aurora support team reviews, confirms the request, and requires a PO before technician attendance.

3

Technician attends. On-site or remote attendance is scheduled on a best-effort basis — warranty and SLA clients take preference.

4

Written report. Following attendance, a full report is lodged against the ticket detailing works completed, whether the fault is resolved, and any follow-up or replacement parts required.

Terms & conditions

  • Public holiday attendance attracts the 2× multiplier on all charges.
  • Replacement parts (including freight costs) and access-equipment hire are on-charged to the client.
  • Site attendance is booked on a best-effort basis — warranty and SLA clients take preference.
  • Phone and remote assistance is scheduled for an agreed time between client and Aurora.
  • The client assists by providing remote access via AnyDesk or TeamViewer.
  • Ad-hoc servicing and preventative maintenance do not carry their own warranties and do not extend existing warranties.
  • Rates are regularly reviewed and may change; charges are presented at time of service request where able.
Note Aurora standard warranty exclusions and charges for on-site attendance and remote support apply to all service attendances. See the Aurora Warranty Statement for full details.

Need a technician on site — or help over the phone?

Lodge a ticket Call 1300 841 542
04 · Contact Aurora support

Talk to the Aurora support team.

Service attendances are triaged via the Aurora ticketing system. For urgent matters call the support line and follow the prompts — our team will triage by phone and escalate or schedule attendance as required.

Support
+61 1300 841 542
Email
sales@aurorasignage.com.au
Web
www.aurorasignage.com.au
ABN
22 620 120 836
Hours
8:30 am – 5:30 pm ACST, Mon – Fri
Aurora Signage
Professional Captivating Innovative
Australian Made and Owned